FAQ

Basics

All you need to start is an web browser or an Android/IOS phone or tablet and Internet connection. Just register to the web app or download the app from Apple app store or Google play store and you are set to go ..


digiPunchCard needs to be connected to the Internet to securely save transactions to digiPunchCard’s servers, send marketing campaigns to your customers and retrieve statistical data for your punch card’s dashboard.


Yes you can. If you have more than one branch, please inform us at support@digipunchcard.com and we will configure your chain store account.


digiPunchCard drives new customers to your business by turning your existing customers into your best business advocates.

After your customer makes his first punch on digiPunchCard he receives a message containing a link to your digiPunchCard’s page.

On this page your customer is encouraged to share a link – recommending his friends on Facebook, Twitter, email or other social networks, your digiPunchCard.

The friends click on the link and get a free first punch.

Now the friends are your customers and will get your marketing campaigns. In addition, the first free punch will encourage them to visit your business and make a purchase.

 


Migrating to digiPunchCard is very easy.

When your customer comes to the store with an existing paper punch card, after making his first punch on digiPunchCard, simply update his balance on the back office to match the balance on the paper punch card.


Sure, we support online retailers. You just need to punch your customer’s email address or cellphone number on your digiPunchCard app. We support any web browser, IOS and Android devices.


When your customer makes his first punch, he receives a message from digiPunchCard.
Clicking on the message’s link will show him his up to date balance.


No, your customer’s data is securely kept on digiPunchCard’s servers. We do not pass customer’s data between businesses.


No, they just need to enter their cellphone number or email address to your tablet in order to punch.
Because it is so easy, with almost no pre-conditions – 90%-95% of your customers will participate.


In order to prevent “double punch” the app prevents punching twice with the same cellphone number or email. The app contains a “minimum time between punches” feature configured on the digiPunchCard’s backoffice.


You decide where to place the tablet containing digiPunchCard.
If digiPunchCard is placed on the counter (usually near the cash register), the client will perform the punch independently by entering his cellphone number or email address.
If digiPunchCard is placed behind the counter – the seller will perform the punch.


No, the customer can enter his cellphone number or email address. Punches can be done with his home phone number.


Rewards are used to encourage your customer to keep coming to your store. You can use rewards like a small gift (eg. coffee), a discount in percent (eg. 5%), a discount in price (eg. 5$) or any reward to keep your client loyal.


My Account

All you have to do is upgrade your program on the “Subscribe And By Credit” screen in the app back office


After you’ve subscribed to one of the payed programs, the subscription is renewed on a monthly basis.


If you’ve subscribed using apple app store:
1. From your IOS device, launch the Settings app.
2. Tap iTunes & App Store.
3. Tap on your Apple ID
4. Tap View Apple ID when the pop up window appears.
5. Enter your Apple ID password or fingerprint ID when prompted.
6. Tap Subscriptions.
7. Tap the Subscription you want to cancel.
8. Tap Cancel Subscription.
9. Tap Confirm when prompted to confirm that you want to cancel your subscription

If you’ve subscribed using google play:
1. On your Android phone or tablet, open the Google Play Store Google Play.
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu and then Subscriptions.
4. Select the subscription you want to cancel.
5. Tap Cancel subscription and follow the instructions.

If you’ve subscribed using PayPal:
1. From your PayPal account, go to Settings.
2. Click Payments.
3. Under “Preapproved payments”, click Manage preapproved payments.
4. Select the merchant whose agreement you want to cancel and click Cancel.
5. Click Cancel Profile to confirm your request.


You simply register to our web app or install digiPunchCard IOS or Android app. By default, you are registered to the “Free” program which is free to use up to 100 customers and includes all features.


digiPunchCard is free up to 100 customers.
If you need to manage more then 100 customers, subscribing to digiPunchCard is done through the digiPunchCard application back office using the following payment methods:
IOS app – Apple app store payment
Android app- Google play store payment
Web browser – PayPal payment


Buying message credit is done through the back office on the ‘subscribe and buy credit’ tab.


You can simply send us an email to: support@digipunchcard.com or through the site form on http://digipunchcard.com/contact-us. Our 24/7 support ninjas will be happy to help you with every question or issue.


Back Office

Yes, you can configure all of the punch card’s parameters including the number of punches for receiving the reward, the reward, the reward slogen (eg. buy 9 get 1 for free ..), your logo, your facebook’s fan page or site’s address (redirect users after registering) and much much more..


Sending messages to your customers through digiPunchCard is very easy.
Simply enter your message, select your audience and send.
Because punches are done using email or cellphone numbers your audience can contain all of your customers.


Your logo can appear on the main screen of the digiPunchcard tablet app, in every facebook post of your customers and on the landing page that appears when their friends click on that post.